Help Center-FAQ
Q1. How to change order details, delivery address, or cancel an order?
After placing an order, you can change the order details before it is shipped. If it has already been shipped, you cannot cancel or modify the order details.
Q2. How can I check the status of my shipped order?
You can directly contact the LINE customer service ID: https://lin.ee/aq4DpA1
If you need to inquire about the delivery status of a shipped package, you can use the tracking number in the order details to check on the logistics provider's website.
7-11 inquiry link: https://eservice.7-11.com.tw/e-tracking/search.aspx
FamilyMart inquiry link: https://www.famiport.com.tw/Web_Famiport/page/process.aspx
Hsinchu/Home delivery inquiry link: https://www.hct.com.tw/Search/SearchGoods_n.aspx
Q3. What should I do if I don't pick up my order within the collection period?
If you do not pick up your order at the store within the deadline, the product will be returned, and the order will be automatically canceled and cannot be delivered again. If you still need the product, please message the editor to reorder. Please note that not picking up the order will cause the seller to incur shipping losses, and we will keep a record of the bid to protect our shipping loss rights. You will not be able to use the convenience store cash-on-delivery service again. Please remember not to waste shipping resources.
Q4. Can I change the delivery store for convenience store pickup?
After placing an order, you can change the pickup store before it is shipped. If it has already been shipped, you cannot modify it.
Q5. Can I change the pickup time for store orders?
You can pick up the product within seven days from the date it arrives at the convenience store. If you need to extend this period, it cannot be done. Please confirm whether you can complete the pickup within the arrival time before placing your bid.
Q6. Did not receive the "Package Arrival Notification" and SMS?
Currently, the SMS sending time has been adjusted to the day after the product arrives at the store. If members have completed the pickup before the SMS is sent, they can skip that notification. 1. If you did not receive the "Package Arrival Notification" email, it may be due to network conditions or the email being in the spam folder, among other uncertain factors. It is recommended that you check your email settings. 2. If you did not receive the "Pickup Notification SMS," it may be because your mobile number is set to "reject advertising SMS." Please confirm with your mobile service provider. It is also recommended that you use the order URL in the SMS to access the "Order Details" to check the shipping method and order status.
Q7. I have completed the pickup but received a "Pickup Reminder Notification" or SMS?
The "Pickup Reminder Notification" and SMS are sent uniformly by the system, mainly to remind you to pick up your order at the store within the deadline. If you are unsure whether it is your correct order, please contact customer service to confirm and avoid duplicate pickups!
Q8. When picking up at the store, the staff says they don't have my product?
If you have received the "Package Arrival Notification" and went to the store to pick up the product on the specified date but cannot successfully collect the product, please contact the LINE customer service staff, and they will quickly check the product's whereabouts and status for you.
Q9. Received an SMS notification to change the pickup store?
When the designated pickup store changes location, undergoes renovations, or closes, we will notify you via SMS to change the pickup store online. When you receive the SMS, be sure to change the pickup store online within 24 hours. After confirming the change, the product will be re-delivered. If you do not change it within the deadline, the product will be returned by the logistics company.
Q10. The product is damaged or lost
Please contact the editor immediately for confirmation, and keep the package slip information and product packaging information for the next steps (resending/compensation).